PRIVACY POLICY

Information we collect

If you contact us directly, we may receive  information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. When you contact us using a Contact Form, we may ask for your contact information, including items such as name, address, email address, and telephone number.

How we use your information

We will use the information we collect mainly to provide you with information in relation to our core activities, inform you about our services and statistical analysis. Further to that, we may use the information to:

• Provide, operate, and maintain our website
• Improve, personalise, and expand our website
• Understand and analyse how you use our website
• Develop new products, services, features, and functionality

• Communicate with you, either directly or through one of our partners, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
• Send you emails
• Find and prevent fraud

Retention of Information

We will retain and use your personal information for the period necessary to comply with our legal obligations, to enforce our agreements, resolve disputes, and unless a longer retention period is required or permitted by law.

We may use any aggregated data derived from or incorporating your personal information after you update it or delete it, but not in a manner that would identify you personally. Once the retention period expires, personal information shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification, and the right to data portability cannot be enforced after the expiration of the retention period.

Information Security

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use, or disclosure. We maintain reasonable administrative, technical and physical safeguards in an effort to protect against unauthorised access, use, modification, and disclosure of personal information in our control and custody. However, no data transmission over the internet or wireless network can be guaranteed.

Therefore, while we strive to protect your personal information, you acknowledge that (i) there are security and privacy limitations of the internet that are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and this website and services cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third party, despite best efforts.

Data Breach

In the event we become aware that the security of this website and services has been compromised or users’ personal information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law. When we do, we will inform you by email and/or post you a letter.

Log Files

This website follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies

We use various plugins for embedding content from external websites, platforms and services, such as LinkedIn, Facebook, Instagram, YouTube, Google Maps, etc. that use cookies and may collect your data. To learn about the cookies on our website, please consult our Cookie Policy.

To learn all about cookies, you can go to this page: All About Cookies.

External links

If you find any link on our website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly. We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date. 

We cannot guarantee or verify the contents of any externally linked websites and plugins for social media and other platforms, such as Google Maps and YouTube, despite our best efforts. These websites and plugins may collect your data and we recommend you consult their respective privacy policies. Users should therefore note they click on all external links at their own risk and this website and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

GDPR Data Protection Rights

We want to ensure you are fully aware of all your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request copies of your personal data. 
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Changes and amendments

We reserve the right to modify this Policy or its terms related to this website and services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.

An updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of this website and services after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes. However, we will not, without your consent, use your personal information in a manner materially different than what was stated at the time your personal information was collected.

Acceptance of This Policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using this website and services and submitting your information you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorised to access or use this website and services. 

Contacting Us

If you have any questions, concerns, complaints regarding this Policy, the information we hold about you, or if you wish to exercise your rights, we encourage you to contact us using the details below:

CONTACT | Jelena Ristic | Content creation & curation

We will attempt to resolve complaints and disputes and make every reasonable effort to honour your wish to exercise your rights as quickly as possible and in any event, within the timescales provided by applicable data protection laws.